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Ambulance trust overview

Key targets

The key targets are available via the indicator links on the left hand side of this page. They include details of why the indicator is included, the data source, the period of time assessed by the indicator and the technical specification (construction). These were announced in March 2004 before the start of the 2004/2005 financial year.

The key targets are:

Category A calls meeting 14/19 minute target
Category A calls meeting 8 minute target
Category B calls meeting the 14/19 minute target
Financial management

Balanced scorecard indicators

These indicators have been chosen to provide a balance across a broad range of areas.

The balanced scorecard indicators are available via the indicator links on the left hand side of this page. They include details of the rationale, the data source, the data period and the technical specification (construction) for all of the indicators.

The balanced scorecard indicators are:

Capacity and capability focus

Data quality on ethnic group
Information governance
Management of category C calls
Staff opinion survey: health, safety and incidents
Staff opinion survey: human resource management
Staff opinion survey: staff attitudes
Workforce indicator

Clinical focus

Child protection
Risk management
Thrombolysis - 60 minute call to needle time

Patient focus

GP urgent calls meeting national 15 minute target
Pain management protocols
Patient complaints

Clinical governance review (CGR) scores and 2005 performance ratings

In February 2005, the Healthcare Commission made the decision to exclude the results of all clinical governance reviews (or the follow up of action plans where more appropriate) from the performance ratings for all organisations in 2004/2005. This decision reflects feedback received from strategic health authorities and trusts. The Healthcare Commission continues to support the importance of clinical governance and this is reflected in the core standards assessment that will form part of the Healthcare Commission's annual health check in 2006 and beyond.

Combined trusts

Combined trusts (those that provide services in more than one sector) will be performance rated in all relevant sectors. You will, therefore, need to refer to the indicator lists for each relevant trust type (e.g. acute and mental health and ambulance).